Privacy Policy

Last updated: March 2026

Who I am

My name is Gemma Milburn, and I provide online vocal coaching services through my website.

If you have any questions about this policy or how your data is used, you can contact me at:
gemma@gemmamilburn.com

What personal data I collect

I may collect and process the following information:

  • Your name and email address if you contact me through my website or sign up to my email list

  • Information you provide when booking a discovery call or coaching session

  • Information you provide during coaching sessions where relevant to your vocal training

  • Basic website usage data collected through analytics tools (such as page visits and general location)

I only collect information that is necessary to communicate with you, provide coaching services, or improve my website.

How I use your information

I use your information to:

  • Respond to enquiries

  • Arrange and deliver coaching sessions

  • Send occasional emails about singing, vocal health, and coaching services (if you have joined my mailing list)

  • Improve the content and performance of my website

I do not sell or share your personal information for marketing purposes.

Email communications

If you sign up to my email list, you may receive occasional emails about singing, vocal health, resources, or coaching availability.

You can unsubscribe at any time using the link included in every email.

Legal basis for processing

Under UK GDPR, I process personal data based on one or more of the following lawful bases:

  • Consent – when you sign up to receive emails or resources

  • Contract – when you book coaching services

  • Legitimate interests – to respond to enquiries and improve my services

How your data is stored

Your information may be stored using trusted third-party services that help me run my business, such as:

  • Email marketing platforms

  • Scheduling or booking tools

  • Website analytics tools

These services process data securely and in accordance with data protection laws.

How long I keep your information

I keep personal information only for as long as necessary to provide services, maintain records, or comply with legal and financial obligations.

If you unsubscribe from emails, your contact information will no longer be used for email communication.

Your rights

Under UK data protection law, you have the right to:

  • Request access to the personal data I hold about you

  • Request correction of inaccurate information

  • Request deletion of your data in certain circumstances

  • Withdraw consent for email communications at any time

To exercise any of these rights, please contact me at [your email address].

Changes to this policy

I may update this privacy policy from time to time. Any updates will be posted on this page.

If you have any questions about this policy or how your data is handled, please feel free to get in touch.